By placing a booking with us, (the property owner / his / her representative) you, (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out.

During your stay, you agree to abide by the subsequent conditions.

If you have any questions about booking with us, please contact us before making a reservation.

BOOKING

To place a booking with us the lead guest must be at least 18 years of age.

Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within.

Only the lead guest and the named booking party are allowed to use the accommodation.

To secure any accommodation booking we require a deposit of 50% in advance.

Deposits must be ‘cleared funds’ before a booking can be confirmed.

Payments can be made using debit or credit cards (Mastercard or Visa).

Check in is available from 4.30 pm or earlier by prior arrangement and guests are required to vacate rooms by 10.00 am on day of departure.

The guest agrees to pay the full cost due to negligence causing loss or damage to the accommodation, equipment or any outside furniture.

CANCELLATION, RETURNED DEPOSIT & NON-ARRIVAL CONDITIONS

Guest requiring to cancel a booking should contact us as soon as possible.

Deposits already paid are only returned in accordance with the following conditions:

If the accommodation is fully re-let we will refund monies paid less 10% administration fees.

If no re-let is possible payments are non- refundable.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their monies paid.

We strongly advise that all our guests have adequate holiday insurance to cover any unforeseen circumstances.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

DAMAGES

All persons booking with us must be prepared to pay for any damages caused by them.

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party, the monies will be taken from the bank card used to pay the prepayment. This includes breakages, spillages, stains, damage to furniture or fixtures and fitting. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Additional costs will be incurred for deep cleaning of the room due to smoking or vaping.

Lost keys will incur a replacement charge per key lost.

LOST PROPERTY

Any lost property left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owner’s. We accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

WIFI & APPROPRIATE USAGE POLICY

We offer as a service to our guests free wifi access, Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

SMOKING / VAPING & NAKED FLAMES

Smoking of any product including but not limited to cigarettes, pipes, cigars or vaping is not allowed within any of the accommodations, in the doorway or on the patio at any time. Guests are free to smoke outside the front entrance, we provide an ash box at this location for spent cigarettes. We will make a charge for intensive cleaning and loss of income if there has been any smoking inside the property during your stay. We also reserve the right to curtail your booking, with no refund, if you smoke in the building.

No naked flames, candles, joss sticks, fireworks (Internal & External) are permitted inside the building.

PETS / SERVICE DOGS

We allow service dogs only in the premises.

PRIVACY POLICY

We take your privacy very seriously. Please see our Privacy Policy on our website regarding any data we collect directly from you.

GUEST RESPONSIBILITY

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Please keep the accommodation secure when unoccupied and return the key to reception prior to leaving.

PARKING

Free on-site parking is provided guests accept that they park their vehicles at their own risk.

ACCESS

The property owner, his/her representative, must be allowed access to the accommodation at any reasonable time for essential maintenance. Wherever possible prior arrangements will be made.

LIABILITIES

No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of ours as the accommodation owners. We strongly recommend that you take out your own holiday insurance cover.

ISSUES / COMPLAINTS

We want you to have a fabulous time during your stay, any concerns or issues we ask you to raise them as soon as possible and we shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. However, we cannot be held responsible for any such breakdowns or loss.